KEVIN
ADU-POKU
SPEC_SHEET_VOL_01
01 // Experience_Log
Solutions Engineer (promoted from L2 → Senior Support Engineer)
Engineer custom video tech implementations across web, mobile, and CTV platforms. Lead DAI/VAST ad-insertion workflows and partner with product teams to architect secure DRM/CDM streaming infrastructure to reduce churn.
- ::Engineered custom JW Player implementations across web, mobile, and CTV, driving measurable increase in feature adoption
- ::Managed a $4M+ book of business representing key clients including NBC, NPR, Forbes, and Hedgeye
- ::Led DAI/VAST ad-insertion workflows using Google IMA, FreeWheel, and Prebid.js
- ::Partnered with product/engineering to resolve complex DRM/CDM secure playback issues
- ::Mentored junior engineers and trained L1/L2 teams, improving service quality
- ::Created internal knowledge base articles in Confluence and Notion for Frontend/Backend verticals
Lead Web Developer & Technical Founder
Engineered a full-stack Vercel ecosystem for a creator with 150M+ views. Spearheaded technical SEO and GEO to scale local visibility. Built automated digital outreach pipelines driving measurable growth.
- ::Designed, developed, and deployed a highly responsive web application on Vercel with dynamic micro-animations
- ::Spearheaded technical SEO, Generative Engine Optimization (GEO), and sales funnel audits
- ::Managed end-to-end digital ecosystem including merchandise infrastructure and marketing automations
- ::Built automated digital outreach pipelines scaling local visibility for a creator with 150M+ views
IT Consultant (Contract)
Provided Tier I/II support and troubleshot hardware/software issues for a user base of 16,000 students and staff.
- ::Slashed average resolution time from 2 days to 0.5 days via ServiceNow
- ::Spearheaded resolution for escalated IT issues across 16,000-user base
Technical Support Expert
Authored technical articles and performed incident triage on Windows and Linux systems for MSP partners.
- ::Authored technical articles for internal and customer-facing knowledge bases
- ::Performed incident triage and first resolution across Windows and Linux systems for 12+ MSP partners
Technical Specialist
Drove NPS through personal training for new customers. Facilitated iOS/macOS training shared across the New England market. Managed POS solutions resulting in 20% decrease in customer escalations.
- ::Introduced 100+ service offerings leading to store-wide increase in NPS promoters
- ::Facilitated iOS and macOS training shared across teams in the New England market
- ::Managed rotating tasks and POS solutions, resulting in 20% decrease in escalations
Web Developer
Led WordPress development and WooCommerce integration. Improved content engagement by 30% through digital strategy.
- ::Led WordPress development and WooCommerce integration for client web pages
- ::Improved content engagement by 30% by mapping software features to business goals
02 // Technical_Modules
03 // Education_Database
Full Stack Engineering (C, MySQL, JavaScript)
Software Engineering Bootcamp. Focus: Systems Programming, Database Architecture, and Full-Stack Web Development.